BKLA Swim Academy

Asha P a year ago

While I can't comment on the instructors. My experience with this facility has been a great disappointment. Specifically, with regards to communication and scheduling. I signed up for swim classes for this summer and had to follow up several times via emails and telephone calls before I got a call back to schedule a session, and this was after I asked for a refund. I agreed to the scheduled sessions. After my second session was canceled due to a kid throwing up in the pool, which I can understand is not within anyone's control. I agreed to reschedule to another time. Since this incident, it has been over two weeks now that I have followed up, not once but six times via email and phone calls and have not got a response to confirm or schedule my remaining sessions and summer is about to be over! This is very unprofessional to say the least. I DO NOT RECOMMEND this school. Save your money and your time and go somewhere else! I hope the owner is taking serious notes to turn this around!

Sasha Fletcher a year ago

Stay away! Back when they had the Paerdegat location this place was fine. But NOW?! I’m annoyed that I bought a private package. From the very beginning there was a lack of communication to get the lessons scheduled. One day I was notified 30 minutes before my lesson that it would be cancelled and today I left my home and went all the way to the pool to be told my lesson was cancelled and the director forgot to call me. Very full of apologies. There needs to be competent communication and better scheduling happening at this place. In addition I started with Jai, a very invested swimming instructor that I really liked and was told after two lessons he wouldn’t be there the rest of my package. It probably would have been better to put me with someone who would know my progress for all 5 sessions. No? For all this I could’ve tried the YMCA but thought because I’ve used BKLA previously this would be fine. WRONG! Go elsewhere.

Blessed & Prosperious a year ago

When I first started attending BKLA Swim Academy, everything was fine. However, they lost their license to operate out of the Padagate location and offered me a refund since their new location is a bit too far for me. Since then, I’ve called over ten times, emailed, left multiple messages, and even went to their new location in person to speak with a manager—but have yet to receive a response. This level of unresponsiveness is completely unprofessional. Frankly, it feels dishonest. They took full payment for winter classes, and now we are well into summer and I still haven’t received my refund or been contacted by anyone. Do not bother working with them, save yourself the hassle.

Florentine Fritz-Ulysse a year ago

I am writing this review as a frustrated and disappointed parent after my experience with BKLA Swim Academy. My daughter started swimming there, and right from the start, she connected with her initial instructor, Jaden, and later with Jordan. Both of them were wonderful with her. Additionally, Jai, the swim academy director, was always helpful and seemed genuinely invested in the kids' progress. However, everything changed in December when the academy suddenly closed with little to no communication. I found out only because I called to confirm a session time and was then informed sessions were suspended. The lack of communication has been appalling, and parents were left scrambling for information. Staff members I spoke to seemed to be just as clueless and in the dark as the rest of us, which is completely unacceptable. It wasn’t until I had to repeatedly call them that I even got a response — and when I did, I was told that it would take up to 45 days to get a refund for prepaid private lessons. What’s worse, the new location is significantly farther away, and the available swim times have changed to evening hours, starting at 6:00 p.m. or later — not what we signed up for. My

Keshia Langaigne 3 years ago

We brought our 4 year old for her first lesson.The swim instructor is good and patient and the front desk was mostly polite. What I don’t like is they don’t follow up to see if you want to re enroll before the semester is finished and by the time you’re ready it’s full. They are not really organized in my opinion. I had to find another place for my daughter so she can continue to learn since she’s still new at swimming. Thankfully found somewhere with ongoing enrollment and monthly charges instead of semester.